Contact Us
At Kinzo Pointe-aux-Trembles Casino, we value your feedback and are committed to providing you with a positive experience at our venue. If you have any questions or concerns, please do not hesitate to reach out to us.
Customer Support Availability
Our customer support team is available during the operating hours of the venue. You can contact them in person at Kinzo Pointe-aux-Trembles Casino for assistance and clarification on any matter related to our games, rules, or prizes.
Live Chat Support
We do not offer live chat support at this time. However, you are welcome to visit our help centre for frequently asked questions (FAQs) and detailed information about our games and services.
Email Support
If you need assistance with a specific query or issue that cannot be resolved in person, please contact us via email. While we do not promise a specific response-time guarantee, all emails will receive attention from our customer support team as soon as possible.
Help Centre Access
Our help centre is available 24/7 and contains answers to commonly asked questions about our games, rules, prizes, and responsible gaming practices. We encourage you to visit the help centre first for assistance with any issue or query.
FAQ References
For frequently asked questions (FAQs) on specific topics such as game rules, prizes, or responsible gaming practices, please refer to our comprehensive FAQs section within the help centre.
Verification or Account-Help Support
If you are experiencing issues with your account or need verification assistance, please contact us via email and we will be happy to guide you through the process.
Responsible Gaming Assistance
If you have concerns about responsible gaming practices or require assistance in managing your spend limits, we encourage you to visit our help centre for more information on self-exclusion procedures, deposit limits, time-outs, and loss limits. Our customer support team is also available to provide guidance and advice on these matters.
Technical Support
We do not offer specific technical support at this time. However, if you encounter any issues with your device or operating system while attempting to access our services, we recommend visiting the support website of your mobile or desktop provider for assistance.
Complaint or Dispute Guidance
If you have a complaint or concern about our services that cannot be resolved through email communication or in person at the venue, please contact us via email and we will review your issue promptly. We also maintain a procedure for escalating unresolved issues to senior management if required.
Communication Response Expectations
While we strive to respond to all emails as soon as possible, please note that our response times may vary depending on the complexity of the issue or query submitted. Thank you for understanding and patience in this matter.
Account-Security Assistance
If you suspect any unauthorized access to your account or require assistance with security-related matters such as password recovery, we encourage you to contact us via email for prompt help.
Mobile and Desktop Support Accessibility
Our services are compatible with most mobile devices and desktop browsers. However, if you experience issues while attempting to access our services from a specific device or browser, please do not hesitate to reach out to us via email for technical troubleshooting assistance.
Multilingual Support
We offer support in both French and English languages at the venue during operating hours. For customers requiring multilingual support outside these hours, we recommend contacting Loto-Québec's central service by phone or email using their designated contact details.
