Terms & Conditions
We are pleased to present the Terms and Conditions for our platform, outlining the rules that govern its use, gameplay, bonuses, accounts, and general usage.
Acceptance of the Terms
By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any provision contained in this document, please do not proceed to access or use our services. We reserve the right to modify or update these Terms at any time without prior notice.
Eligibility Requirements
To use our platform, users must:
Minimum Age Requirement
Users must be at least 18 years old to access and play on our platform. We reserve the right to verify your age through any means, including but not limited to government-issued identification documents.
Geographic Restrictions
Our services are available only to players physically present in Canada (specifically within Québec). Accessing or attempting to use our services from outside this region may result in account closure and/or confiscation of winnings. By agreeing to these Terms & Conditions, you confirm that your access to our platform is compliant with all applicable laws.
Account Registration Rules
To register an account on our platform, users must:
One-Account-Per-User Policy
Each user is limited to one active account per household. Creating multiple accounts or attempting to circumvent our restrictions may result in suspension or closure of all associated accounts.
Identity Verification and KYC
To ensure the integrity of our platform, we reserve the right to request identification documents (such as government-issued photo ID) for verification purposes. Failure to comply with these requests may delay or prevent account activation.
Account Accuracy Obligations
Users are responsible for maintaining accurate information within their accounts at all times. This includes but is not limited to: name, email address, password, and communication preferences.
Account Security Responsibilities
It is the user's responsibility to maintain secure access to their account by:
Login Credentials and Password Protection
Users are solely responsible for safeguarding their login credentials. We will never ask you to reveal your password under any circumstances.
Restricted Behaviour and Prohibited Activities
Engaging in the following activities may result in suspension, closure of accounts, or other disciplinary measures:
Multi-Accounting and Fraud Prevention
We reserve the right to monitor user activity for signs of multi-accounting or fraudulent behavior. In such cases, we may take disciplinary action against all affected accounts.
Bonus and Promotion Rules
Bonuses and promotions are subject to specific terms and conditions that may vary by campaign or program. Please refer to our Bonus Terms & Conditions page for more information on specific offers.
Wagering and Gameplay Conditions
Bonus Abuse Prevention
We reserve the right to limit or withhold bonuses from users exhibiting suspicious behavior or attempting to exploit promotional offerings.
Deposits and Withdrawals (Where Applicable)
Withdrawal requests must be verified through a secure process. Verification procedures may include but are not limited to:
Processing and Review Procedures
All deposit, withdrawal, and promotional transactions will undergo thorough review and processing before being finalized.
Responsible Gambling Expectations
We promote responsible gaming practices within our platform. Users agree to engage in betting activities responsibly, recognizing that it is their sole responsibility to manage their spending and playtime effectively. We support users who wish to take a break from playing or exclude themselves entirely by providing access to self-exclusion resources.
Self-Exclusion and Account Restrictions
Users may request to self-exclude themselves from our platform for specified periods (up to lifetime exclusion). Accounts may be restricted temporarily or permanently in accordance with applicable laws, regulations, and these Terms & Conditions.
Game Fairness and RNG Systems
Our games utilize certified random number generators that ensure the integrity of gameplay. We regularly audit systems to guarantee fairness, randomness, and unbiased results.
Technical Interruptions or Voided Gameplay
In cases where a game is interrupted due to technical reasons (such as server issues), we reserve the right to void gameplay and/or transactions affected by such interruptions.
Suspension or Closure of Accounts
We may suspend or close accounts for any reason deemed sufficient, including but not limited to:
Intellectual Property and Platform Ownership
All content, including text, images, audio files, video recordings, software code, and design elements (collectively referred as "Platform Content") remains our exclusive property. Users agree not to reproduce or distribute the Platform Content without prior written consent.
Limitation of Liability
We will not be held liable for any damages resulting from your use of this platform, including but not limited to losses sustained through betting activities, software failure, connectivity issues, or unauthorized access.
Modification of Terms
We reserve the right to modify these Terms & Conditions at our discretion without prior notice. Changes are effective upon publication and may occur with or without reason.
Contact or Support Guidance
In case you need assistance with your account, gameplay issues, technical support, or have concerns about these Terms & Conditions, please contact us through one of the following channels:
Please direct any inquiries regarding licensing, regulatory oversight, and compliance matters to our dedicated team.
Applicable Licensing or Regulatory Oversight
Our operations are overseen by Loto-Québec in accordance with the provincial regulator's laws, regulations, and requirements. Our services adhere strictly to applicable legislation governing lotteries, gaming entertainment, and other activities offered on this platform.
Acknowledgement
By agreeing to these Terms & Conditions, you confirm that you have read, understood, and will abide by all rules outlined in this document. You also acknowledge our right to modify or update the Terms at any time without prior notice.
